Once, many years ago, in a land far away between two oceans, with fruited plains, amber waves of grain, and potholes on its highways, there lived a young man named Sam.
Now, Sam was a bright young man who wanted to work and save money so he could go to school and become an electrician. But the only job open in his small community was at the gas station. So, for two years, Sam pumped gas, washed windshields, checked dipsticks and tire pressure, smiled and chatted with all the customers, gave them free drinking glasses when they ordered a fill-up, and was soon known as the best service station attendant in town.
But then the Grand Caliphs of Oil said that Megamania Oil Empire, of which they all had partial ownership, caused them to raise the price of gas.
“We’re paying 39 cents a gallon now,” they cried, “how can you justify tripling our costs?” they demanded.
“That’s business,” said the Chief Grand Caliph flippantly. But, to calm the customer fury, he had a plan. “We will allow you the privilege of pumping your own gas, washing your own windows, checking your car’s dipsticks and tire pressure, and chatting amiably with yourselves,” said the Caliph. “If you do that, we will hold the price to only a buck or two a gallon.”
And the people were happy. All except Sam, of course, who was unemployed.
But, times were good, and Sam went to the local supermarket, which was advertising for a minimum wage checkout clerk. For three years, he worked hard, scanning all groceries and chatting amiably with the customers. And then one day his manager called him into the office.
“Sam,” said the boss, “we’re very pleased with your work. You’re fired.” From corporate headquarters had come a decision by the chain’s chief bean counter that there weren’t enough beans for their executives to go to Europe to search for more beans.
“But,” asked Sam, “Who will scan the groceries?”
“The customers will,” said the boss. “We’ll even have a no-hassle machine that will take their money and maybe even give change.”
“But won’t they object to buying the groceries, scanning them, bagging them, and shoving their money into a faceless machine?”
“Not if we tell them that by doing all the work, the cost will be less,” said the manager.
“But it won’t,” said Sam.
The manager thought a moment, and then brightly pointed out, “We’ll just say that the cost of groceries won’t go up significantly if labor costs were less. Besides, we even programmed Canmella the Circuit-enhanced Clerk to tell customers to have a nice day.”
Now, others may have sworn, cried, or punched out their supervisor, but this is a G-rated fairy tale, and it wouldn’t be right to leave Sam to flounder among the food. By cutting back on luxuries, like food and clothes, Sam saved a few dollars from his unemployment checks, and finally had enough to go to a community college to learn to become an electrician. After graduating at the top of his class, an emaciated and homeless Sam got a job at Acme Industries.
For nine years, he was a great electrician, often making suggestions that led to his company becoming one of the largest electrical supplies manufacturers in the country. And then one day one of the company’s 18 assistant vice-presidents called Sam into a small dingy office, which the company used for such a day. “You’re the best worker we have,” the AVP joyfully told Sam, “but all that repetitive stress has cut your efficiency and increased our medical costs. In the interest of maximizing profits, we have to replace you.”
“But who can do my job?” asked Sam.
“Not who,” said the manager, “but what. We’re bringing in robots. They’re faster and don’t need breaks, vacations, or sick days. Better yet, they don’t have union contracts.”
“So you are firing me,” said Sam.
“Not at all. We had to let a few dozen other workers go so there would be room for the robots, and we won’t be hiring any new workers, but because of your hard work, we’re reassigning you to oil the robots. At least until we design robots that can oil the other robots.”
For three years, Sam oiled, polished, and cleaned up after the robots. Sometimes, he even had to rewire them. And then the deputy assistant senior director of Human Resources called him into her office.
“No one can oil and polish as well as you can,” she said, but the robots are getting very expensive and we still have several hundred workers who are taking lobster and truffles from the mouths of our corporate executives, “so we’re sending all of our work to somewhere in Asia. Or maybe it’s Mexico. Whatever. The workers there will gladly design and assemble our products for less than a tenth what we have to pay our citizens.”
“You mean I’m fired?!” said a rather incredulous Sam.
“Not fired. That’s so pre-NAFTA. You’ve been downsized.”
“If you want, we can also say you’ve been outsourced. How about right-sized. That’s a nicer word. Would you prefer to be right-sized?”
By now, Sam was no longer meek. He no longer was willing to accept whatever he was told. “The work will be shoddier,” said Sam. “There will be problems.”
“Of course there will be,” said the lady from HR. “That’s why we hired three Pakistani goat herders to solve customer complaints.”
“Our citizens won’t stand for this,” said a defiant Sam.
“As long as the product is cheaper, our people will gladly go to large non-union stores and buy whatever it is that we tell them to buy.”
And she was right.